Terms of Service

Last updated: 7/21/2026

Welcome to Savona. These Terms of Service ("Terms") govern your access to and use of the getsavona.com website (the "Site") and your purchase of any products offered by Savona ("we," "us," or "our"). By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. General

This Site is operated by Savona. Throughout the Site, the terms "we," "us," and "our" refer to Savona. We reserve the right to update, change, or replace any part of these Terms at any time by posting updates to this page. Your continued use of the Site following any changes constitutes acceptance of those changes.

2. Eligibility

By using this Site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this Site.

3. Products

We make every effort to display our products, including their colors, packaging, and ingredients, as accurately as possible. However, we cannot guarantee that your device's display will accurately reflect the actual product. All products are subject to availability, and we reserve the right to discontinue any product at any time.

Savona products are cosmetic products intended to support the appearance of the scalp and hair. They are not intended to diagnose, treat, cure, or prevent any disease or condition, and are not a substitute for professional medical advice. Individual results may vary. If you have a scalp or skin condition, are pregnant or nursing, or have any concerns, consult a healthcare professional before use. Discontinue use if irritation occurs. For external use only.

4. Pricing and Promotions

All prices are listed in U.S. dollars (USD) and are subject to change without notice. We reserve the right to correct any pricing errors.

Promotional offers, including "Buy One Get One Free," "Buy Two Get Two Free," and "Buy Three Get Three Free" bundles, and any post-purchase offers, are available for a limited time and may be modified or discontinued at any time. Promotions cannot be combined unless expressly stated. Offer details, including quantities and pricing, are as shown at the time of purchase.

5. Orders and Payment

By placing an order, you are making an offer to purchase the products in your cart. We reserve the right to accept or decline your order for any reason, including product availability, errors in pricing or product information, or suspected fraud. Payment is required in full at the time of purchase. We accept the payment methods displayed at checkout.

6. Shipping and Delivery

We aim to process and ship orders promptly. Estimated delivery times are provided for convenience and are not guaranteed, as delivery depends on third-party carriers. Savona is not responsible for delays caused by carriers, customs, or events beyond our control. Risk of loss passes to you upon delivery to the carrier.

7. Returns and Refunds

If you are not satisfied with your purchase, you may request a refund within 30 days of delivery. To start a return or refund, contact us at support@getsavona.com with your order number. For hygiene reasons, opened products may be subject to review. Refunds are issued to the original payment method and may take 5–10 business days to appear depending on your bank.

8. Intellectual Property

All content on this Site — including text, graphics, logos, images, product descriptions, and the Savona name and branding — is the property of Savona and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.

9. User Conduct

You agree not to use the Site or our products for any unlawful purpose, to violate any applicable laws, or to interfere with the operation of the Site. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

10. Disclaimer of Warranties

The Site and all products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Savona disclaims all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the Site will be uninterrupted, secure, or error-free.

11. Limitation of Liability

To the fullest extent permitted by law, Savona shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products, or from any product purchased. Our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Savona and its affiliates from any claims, damages, or expenses arising out of your breach of these Terms or your misuse of the Site or products.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of [CONFIRM: your state], without regard to conflict of law principles.

14. Contact

If you have any questions about these Terms, please contact us at:

Email: support@getsavona.com

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By placing an order or using this Site, you acknowledge that you have read, understood, and agree to these Terms of Service.